Privacy Policy

Last updated: 8 October 2025

Who We Are

Nanaimo Youth Services Association (“NYSA”, “we”, “us”) operates nysa.bc.ca and related donation experiences. We are a non-profit organization based in British Columbia, Canada.

Scope

This policy explains how we collect, use, disclose, and protect personal information on nysa.bc.ca and connected donation/registration pages, including secure forms hosted at donate.nysa.bc.ca and on trusted partner widgets (e.g. CanadaHelps).

What we collect

  • Information you provide (e.g., donations, sign-ups, registrations, contact forms): name, email, mailing address, donation amount, and related details.
  • Payment information: processed securely by our payment processor; NYSA does not store full card details.
  • Website/analytics data: IP address, device/browser details, pages viewed, and interactions collected via Google Analytics 4 (GA4).
  • Cookies or similar technologies for site functionality and analytics.

How we use your information

  • Process donations, issue tax receipts, acknowledge gifts, and manage donor records.
  • Communicate about programs, events, and impact (you can unsubscribe any time).
  • Improve our website and campaigns using aggregated analytics.
  • Meet legal, auditing, and reporting requirements.

Service Providers

We use trusted vendors to operate our services, including:

  • CiviCRM (Drupal) for donor/contact records and donation forms.
  • Payment processor: [iATS Payments] for secure payments and receipts.
  • Analytics: Google Analytics 4 and Google Signals for aggregate, cross-device reporting.
  • Email/newsletters: CiviMail.

These providers may store or process data outside Canada (including the U.S.). We use safeguards appropriate to the sensitivity of the information.

Google Analytics disclosure

We use GA4 to understand how visitors use our site. GA4 may set cookies and collect usage data; if Google Signals is enabled, Google may associate visits across devices for signed-in Google users (reported to us only in aggregate). You can manage Google ad settings or use available opt-outs.

Legal basis & consent (BC PIPA)

We collect, use, and disclose personal information with your consent and for reasonable purposes connected to our programs and fundraising. You may withdraw consent at any time, subject to legal/contractual limits and reasonable notice.

Retention & security

We retain personal information only as long as necessary for the purposes above or as required by law and apply safeguards appropriate to the sensitivity of the information.

Your rights

You may request access to, or correction of, your personal information in our custody, and you may ask questions or make a complaint about our privacy practices.

Contact (Privacy Officer)

Jacqueline Salvino, Director of Communications

Nanaimo Youth Services Association

290 Bastion Street, Nanaimo, BC V9R 3A4

Email: [email protected] | Phone: (250) 754-1989

External Links

Our site links to third-party sites (e.g. community partners, provincial services). Their privacy practices are their own; please review their policies before providing information.